Customer Service
Shipping and Customer Service
Shipping information
Below are our standard shipping and handling charges:
48 U.S. Contiguous States and Canada: USPS 1st Class mail: $2.99
UPS Ground: $7.99
UPS 3 Day Select: $9.99
UPS 2nd Day Air: $12.99
UPS Next Day Air: $26.99
Alaska, Hawaii and Puerto Rico Customers: USPS 1st Class mail: $2.99
UPS Ground: $17.99
UPS 2nd Day: $21.99
UPS Next Day: $34.50
International Customers: International UPS Express - Actual charges will be added when shipped
For these methods of shipment, we will charge actual shipping amount. Please contact us if you would like to know the charges before we ship
NOTE: UPS will not deliver to a P.O. Box.
USPS Global Express Mail: USPS Global Express: Price varies by country where available.Actual charges will be added when shipped.
Orders take 7-10 (business) days to deliver depending on the destination and how long it takes to clear customs. USPS (International) Global Express orders are not trackable once they leave the United States.
Forms of Payment
We accept Visa, Mastercard, Discover and American Express debit and credit cards.
Returns Policy
If for any reason you are unsatisfied with your purchase, we will gladly give you a refund provided the item is returned in the original condition within 14 days of purchase. We will however, not refund the shipping costs and insurance cost (if applicable). Items must be shipped with their original packaging and a copy of the invoice and/or receipt. Please email us at returns@beadstobead.com to let us know you will be returning the item.
Damaged or missing product claims must be made within 48 hours of receipt via email to us at: returns@beadstobead.com
We do not accept returns of: Books
Partially used wire spools
Used tools
Auctions
Portions of bead mixes
Address for returns is: Beads To Bead,
Valley Ranch Center,
820 S. MacArthur Blvd.,
Suite 125,
Coppell, TX 75019, U.S.A.
Wholesale Orders
Please find below details of discount for wholesale orders:
10% off list price - $400 minimum purchase
15% off list price - $1,000 minimum purchase
20% off list price- $1,500 minimum purchase
Please call us at 972-304-0289 in order to receive the above discount or email us at orders@beadstobead.com. You can also fax your order to 972-462-1769 and your discount will automatically be applied
Security
Our online transactions are processed via a secure server in order to keep your information safe. We do not store credit card information on our system for your protection.
Contact us
You may contact us at: Beads To Bead Valley Ranch Center,
820 S. MacArthur Blvd,
Suite 125, Coppell, Texas 75019.
Tel: 972-304-0289
Fax: 972-462-1769
email: info@beadstobead.com
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